Over thirty managers from CluneTech participated in a soft skills training as part of the "Employer Academy" initiative by the Social Tea House in Varna, Bulgaria.
Although the academy was originally created to train employers on how to work effectively with vulnerable groups, the training went far beyond this, covering topics such as effective communication and team management. This makes the program suitable for a wide range of managers, providing fundamental knowledge for building a supportive and socially engaged work environment.
The training, held at CluneTech’s newly opened meetings and events space in the city of Varna, was led by Nora Boncheva, Raya Tsvetkova, and Marina Dyankova – psychologists and trainers from the Social Tea House. The Tea House is a social enterprise with years of experience working with at-risk youth, including those deprived of parental care, offering them opportunities for work and development. In addition to its work supporting young people, the Social Tea House actively trains and engages businesses and citizens of Varna to promote the inclusion of vulnerable groups.
“During the three-day training, CluneTech managers had the chance to communicate, share case studies, and exchange experiences with their colleagues from various businesses within our group, as well as get to know each other better. They developed emotional management skills, learned to understand others’ emotions, and practiced expressing their opinions and needs with confidence and clarity. They also explored respectful communication techniques, effective conflict resolution strategies, and methods for reducing tension and avoiding confrontation. They also took part in activities aimed at developing team spirit and collaboration. I believe we achieved our goal of helping our colleagues enhance their personal and managerial competencies,” says Diana Demireva, Learning & Development Specialist at CluneTech.
“For me personally, the training was very valuable. I made a lot of insights and plan to put the techniques I learned into practice,” shares Tereza Hristova, one of the managers who participated in the training.
The training supports CluneTech’s strategic inclusion and diversity activities. You can learn more about the company’s Environmental, Social, and Governance principles at clunetech.com/esg
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